Privacy policy

Last updated: February 17, 2026

Mason Natural operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Mason Natural is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from the Services, enroll in marketing communications (including SMS), or otherwise interact with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or could reasonably be linked to you.

We may collect the following categories:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number (including for SMS marketing)
Financial Information
  • Payment card details
  • Transaction confirmations
  • Billing records
(Payment information is processed securely through Shopify and third-party payment processors.)

Account & Subscription Information
  • Account login credentials
  • Purchase history
  • Subscription enrollment and renewal data
  • Order preferences
Transaction & Product Information
  • Products viewed, added to cart, purchased, returned, or exchanged
  • Past order history
  • Product preferences and purchasing behavior
Because we sell dietary supplements, purchase history may reflect health-related product preferences.

Communications
  • Customer service inquiries
  • Reviews
  • Survey responses
  • SMS or email correspondence
Device & Usage Information
  • IP address
  • Browser type
  • Device identifiers
  • Cookie data
  • Interaction with advertisements
Sources of Personal Information
We collect personal information:
  • Directly from you
  • Automatically through cookies and tracking technologies
  • From service providers (e.g., Shopify, Klaviyo)
  • From advertising partners such as Meta
How We Use Your Personal Information
We may use your personal information to:

Provide and Fulfill Orders
  • Process payments
  • Ship products
  • Manage subscriptions
  • Provide order confirmations and support
Marketing and Advertising
  • Send marketing emails and SMS messages (via Klaviyo)
  • Deliver personalized ads (via Meta and other platforms)
  • Measure ad effectiveness
  • Retarget visitors
SMS Marketing Disclosure

By opting into SMS marketing, you consent to receive recurring automated promotional and personalized marketing text messages from Mason Natural.
  • Consent is not a condition of purchase
  • Message frequency varies
  • Message and data rates may apply
  • Reply STOP to unsubscribe
  • Reply HELP for assistance
We use Klaviyo to manage SMS communications.

Security and Fraud Prevention
  • Detect and prevent fraud
  • Secure transactions
  • Protect our Services
Legal Compliance
  • Comply with federal and state laws
  • Respond to lawful requests
Cookies & Tracking Technologies

We use cookies and similar technologies to:
  • Remember preferences
  • Analyze site performance
  • Personalize advertising
  • Enable retargeting via Meta
Some of these activities may be considered “sharing” under California law.

You may manage cookie preferences through your browser settings or through opt-out tools where available.

How We Disclose Personal Information

We may disclose personal information to:
  • Shopify (ecommerce platform)
  • Klaviyo (email and SMS marketing)
  • Meta (advertising and analytics services)
  • Payment processors
  • Shipping and fulfillment partners
  • IT and cloud service providers
We do not sell personal information in the traditional sense. However, certain advertising practices may constitute “sharing” under the California Consumer Privacy Act.

California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:
  • Know what personal information we collect
  • Request deletion
  • Request correction
  • Request access to specific pieces of personal information
  • Opt out of the sale or sharing of personal information
  • Not be discriminated against for exercising privacy rights
To exercise your rights, contact us at:
customercare@masonvitamins.com

We may need to verify your identity before fulfilling your request.

If you use the Global Privacy Control (GPC) signal, we will treat it as an opt-out request for the browser or device used.

Do Not Sell or Share My Personal Information

California residents may opt out of the sharing of personal information for targeted advertising purposes.

To opt out, please visit our “Do Not Sell or Share My Personal Information” page or contact us at customercare@masonvitamins.com

Children's Data

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18.

Data Retention

We retain personal information as long as necessary to:
  • Provide Services
  • Manage subscriptions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
Security

We implement commercially reasonable safeguards to protect personal information. However, no transmission over the Internet is completely secure.

International Transfers

We currently sell only within the United States. If personal information is transferred outside the U.S. by service providers, appropriate safeguards are implemented.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Mason Natural
15750 Northwest 59th Avenue
Miami Lakes, FL 33014
United States
customercare@masonvitamins.com