At Mason Natural, we stand behind the quality of our products and are committed to customer satisfaction. Due to the nature of vitamins and dietary supplements, and to ensure product integrity and customer safety, we maintain strict return standards.

Please review this policy carefully before submitting a return request.

Your satisfaction is important to us. If you experience an issue with your order, we encourage you to contact our customer care team so we can review your concern and determine an appropriate resolution consistent with this policy.

Because our products are ingestible, we cannot accept returns of opened items.

Due to the nature of vitamins and dietary supplements, all return requests must be submitted within 15 days of receiving your item, as confirmed by delivery tracking.

To be eligible for return:

Opened or used ingestible products are not eligible for return.

We reserve the right to deny returns that do not meet these requirements.

All approved returns are subject to a $5.99 return processing fee, which will be deducted from your refund.

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at:

customercare@masonvitamins.com

Please include:

If approved, we will provide a replacement or issue a refund at our discretion. No return processing fee will apply to approved damaged or incorrect item claims.

Returns are managed directly by Mason Natural.

To initiate a return:

Unauthorized returns may not be accepted.

Once the returned product is received and inspected: