Last Updated: February 17, 2026

Thank you for shopping with Mason Natural. Please review the information below regarding order processing, shipping timelines, and delivery policies.

Order Processing

All orders are processed within 1 business day (Monday through Friday, excluding holidays).

Orders placed after our daily processing cutoff or on weekends will be processed the next business day.

Processing time is separate from shipping transit time.

Shipping Options & Delivery Time

We currently ship within the United States only.

Standard Shipping

• Transit time: 5–7 business days
• $5.99 flat rate
• FREE on orders over $35

Expedited Shipping

• Transit time: 2–3 business days
• $17.99 flat rate

Delivery timeframes are estimates and begin after your order has been processed. While we strive to meet these timeframes, actual delivery dates may vary due to carrier delays, weather, or other circumstances outside of our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email that includes tracking information.

Please allow up to 24 hours for tracking updates to appear.

Shipping Address Accuracy

Customers are responsible for entering accurate and complete shipping information at checkout. Mason Natural is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

customercare@masonvitamins.com

We cannot guarantee address changes once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your order is delayed, damaged, or marked as delivered but not received, please contact our customer care team at: customercare@masonvitamins.com

Please include:

• Your order number
• A description of the issue
• Photos (if applicable for damaged items)

We will review each claim and work with the shipping carrier as necessary to assist in resolving the issue.

Carrier Delays

We are not responsible for shipping delays caused by carriers, severe weather, natural disasters, or other circumstances beyond our control.

Shipping Availability

We currently ship within the United States only. We do not ship internationally at this time.